Improving communication between patients and providers using health information technology and other quality improvement strategies: Focus on Asian Americans

Quyen Ngo-Metzger*, Gillian R. Hayes, Chen Yunan Chen, Ralph Cygan, Craig F. Garfield

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review

8 Scopus citations

Abstract

Disparities in providerĝ"patient communication have been shown to exist among Asian Americans, especially those who are low-income and have limited English proficiency. These disparities have resulted in unmet health care needs and poor quality care. To identify strategies for improving providerĝ"patient communication in this population, we conducted a systematic review of the literature and in-depth interviews with key informants. Little published literature on interventions focused on Asian Americans was found. Most interventions were conducted among White populations and occurred in the waiting room before patientsĝ™ visits with their providers. Interventions ranged from a leaflet encouraging patients to ask more questions, to more intensive face-to-face coaching before office visits. Health information technology (health IT) has not been widely used to improve communication, especially among patients with limited English proficiency. More research is needed using new health IT strategies to improve care for Asian Americans and other vulnerable populations.

Original languageEnglish (US)
Pages (from-to)231S-245S
JournalMedical Care Research and Review
Volume67
Issue number5
DOIs
StatePublished - Oct 2010

Keywords

  • Asian Americans
  • HIT
  • communication
  • health IT
  • health information technology
  • intervention
  • quality improvement (QI)

ASJC Scopus subject areas

  • Health Policy

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