Improving Patient Safety through User-Centered Healthcare Background Check System Design

Sarah J. Swierenga, Fuad Abujarad, Toni A Dennis, Lori Ann Post

Research output: Chapter in Book/Report/Conference proceedingConference contribution


The Michigan Workforce Background Check (MWBC) system is a cost-effective, usable web application for conducting employability screenings for healthcare workers in long-term care settings. This system is an exemplar for demonstrating how a user-centered design process facilitated the flow of critical information, improved applicant data accuracy, and improved patient safety by eliminating access by known abusers and criminals to vulnerable adults in long-term care settings. The redesigned system 1) increases the efficiency in the background check process, 2) collects more accurate and comprehensive applicant data, and 3) ultimately improves patient safety by quickly identifying unfit workers.
Original languageEnglish (US)
Title of host publicationProceedings of the International Symposium on Human Factors and Ergonomics in Health Care
Number of pages6
StatePublished - Jun 1 2013


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