Information and communication tools as aids to collaborative sensemaking

Sharoda A. Paul, Madhu C. Reddy, Christopher J. DeFlitch

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Scopus citations

Abstract

Collaborative sensemaking occurs when multiple actors engage in understanding an unfamiliar, information-rich environment. We present preliminary results from a field study of the collaborative activities of healthcare providers in an emergency department. The goal of our study was to explore the nature of collaborative sensemaking and the role various information and communication tools play in the process. We describe how paper, whiteboards, and the computerized provider order entry system support common external representations to enhance collaborative sensemaking; but at the same time gaps in collaborative sensemaking occur, leading to representation shifts.

Original languageEnglish (US)
Title of host publication28th Annual CHI Conference on Human Factors in Computing Systems - CHI'08 Extended Abstracts on Human Factors in Computing Systems
Pages3105-3110
Number of pages6
DOIs
StatePublished - Dec 8 2008
Event28th Annual CHI Conference on Human Factors in Computing Systems - Florence, Italy
Duration: Apr 5 2008Apr 10 2008

Other

Other28th Annual CHI Conference on Human Factors in Computing Systems
CountryItaly
CityFlorence
Period4/5/084/10/08

Keywords

  • Collaborative sensemaking
  • Emergency department
  • Ethnography
  • ICTs
  • Representations

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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  • Cite this

    Paul, S. A., Reddy, M. C., & DeFlitch, C. J. (2008). Information and communication tools as aids to collaborative sensemaking. In 28th Annual CHI Conference on Human Factors in Computing Systems - CHI'08 Extended Abstracts on Human Factors in Computing Systems (pp. 3105-3110) https://doi.org/10.1145/1358628.1358815