Information sharing in a hybrid workplace: understanding the role of ease-of-use perceptions of communication technologies in advice-seeking relationship maintenance

Y. Jasmine Wu*, Brennan Antone, Leslie DeChurch, Noshir Contractor

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

Shifts to hybrid work prompted by the COVID-19 pandemic have the potential to substantially impact social relationships at work. Hybrid employees rely heavily on digital collaboration technologies to communicate and share information. Therefore, employees’ perceptions of the technologies are critical in shaping organizational networks. However, the dyadic-level misalignment in these perceptions may lead to relationship dissolution. To explore the social network consequences of hybrid work, we conducted a two-wave survey in a department of an industrial manufacturing firm (N ¼ 169). Our results show that advice seekers were less likely to maintain their advice-seeking ties when they had a mismatch in ease-of-use perceptions of technology with their advisors. The effect was more substantial when advice seekers spent more time working remotely. The study provides empirical insights into how congruence in employees’ perceptions of organizational communication technologies affects how they maintain advice networks during hybrid work.

Original languageEnglish (US)
Article numberzmad025
JournalJournal of Computer-Mediated Communication
Volume28
Issue number4
DOIs
StatePublished - Jul 1 2023

Keywords

  • SAOMs
  • advice networks
  • communication technology
  • hybrid work
  • media multiplexity theory
  • relationship maintenance

ASJC Scopus subject areas

  • Communication

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