Interlibrary Loan's Efficacy in Meeting Students' Expectations to Acquire Textbooks: Results From a Study Conducted in a Large Research Library

Kurt I. Munson, Devin Savage

Research output: Contribution to journalArticlepeer-review

13 Scopus citations

Abstract

Students look to interlibrary loan (ILL) as a mechanism for acquiring textbooks. What are the students' expectations of ILL and can ILL meet those expectations, especially given that textbooks are perceived as difficult to borrow? This article reports the findings of a survey designed to determine the expectations of students who had placed ILL requests for textbooks. By analyzing the records for those students' requests using data from ILLiad, the degree to which students' expectations can be met was determined. Students' flexibility with editions provides ILL staff methods to increase fill rates and improve service.

Original languageEnglish (US)
Pages (from-to)191-200
Number of pages10
JournalJournal of Interlibrary Loan, Document Delivery and Electronic Reserve
Volume23
Issue number4-5
DOIs
StatePublished - Nov 2013

Keywords

  • ILLiad
  • interlibrary loan
  • student expectations
  • textbooks
  • user surveys

ASJC Scopus subject areas

  • Library and Information Sciences

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