IntroAssist: A tool to support Writing introductory help requests

Research output: Chapter in Book/Report/Conference proceedingConference contribution

8 Scopus citations

Abstract

Writing introductory help requests is a key part of developing new professional connections, such as through email and other online messaging systems. This paper presents the design and an experimental evaluation of IntroAssist-A web-based tool that leverages cognitive apprenticeship instructional methods to support writing introductory help requests through an expert-informed checklist, tagged peer examples, self-tagging, and suggested word limit. In a study of IntroAssist with novice entrepreneurs, we find that 1) expert raters consider help requests written with the tool as more effective, 2) participants are able to perform introductory help seeking skills after the tool is removed, and 3) participants report being more likely to send help requests written with the tool. We present implications for the development of systems that support the initiation of professional relationship.

Original languageEnglish (US)
Title of host publicationCHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationEngage with CHI
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450356206, 9781450356213
DOIs
StatePublished - Apr 20 2018
Event2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Montreal, Canada
Duration: Apr 21 2018Apr 26 2018

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2018-April

Other

Other2018 CHI Conference on Human Factors in Computing Systems, CHI 2018
CountryCanada
CityMontreal
Period4/21/184/26/18

Keywords

  • Entrepreneurship
  • Help seeking
  • Professional connections, social capital
  • Skills

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

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  • Cite this

    Hui, J. S., Gergle, D., & Gerber, E. M. (2018). IntroAssist: A tool to support Writing introductory help requests. In CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems: Engage with CHI (Conference on Human Factors in Computing Systems - Proceedings; Vol. 2018-April). Association for Computing Machinery. https://doi.org/10.1145/3173574.3173596