Investigating the Role of Context in the Delivery of Text Messages for Supporting Psychological Wellbeing

Ananya Bhattacharjee; Joseph Jay Williams; Jonah Meyerhoff; Harsh Kumar; Alex Mariakakis; Rachel Kornfield

doi:10.1145/3544548.3580774

Investigating the Role of Context in the Delivery of Text Messages for Supporting Psychological Wellbeing

Ananya Bhattacharjee, Joseph Jay Williams, Jonah Meyerhoff, Harsh Kumar, Alex Mariakakis, Rachel Kornfield

Preventive Medicine

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

10 Scopus citations

Abstract

Without a nuanced understanding of users' perspectives and contexts, text messaging tools for supporting psychological wellbeing risk delivering interventions that are mismatched to users' dynamic needs. We investigated the contextual factors that influence young adults' day-to-day experiences when interacting with such tools. Through interviews and focus group discussions with 36 participants, we identified that people's daily schedules and affective states were dominant factors that shape their messaging preferences. We developed two messaging dialogues centered around these factors, which we deployed to 42 participants to test and extend our initial understanding of users' needs. Across both studies, participants provided diverse opinions of how they could be best supported by messages, particularly around when to engage users in more passive versus active ways. They also proposed ways of adjusting message length and content during periods of low mood. Our findings provide design implications and opportunities for context-aware mental health management systems.

Original language	English (US)
Title of host publication	CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450394215
DOIs	https://doi.org/10.1145/3544548.3580774
State	Published - Apr 19 2023
Event	2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany Duration: Apr 23 2023 → Apr 28 2023

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2023 CHI Conference on Human Factors in Computing Systems, CHI 2023
Country/Territory	Germany
City	Hamburg
Period	4/23/23 → 4/28/23

Funding

We are grateful to the young adults who participated in this work, and to Theresa Nguyen and Kevin Rushton at Mental Health America. We also thank Bei Pang, Jehan Vakharia, and Alvina Lai for their help in collecting these data, and Zichen Gong for help in drawing figures and proofreading the manuscript. This work was supported by grants from the National Institute of Mental Health (K01MH125172, R34MH124960), the Office of Naval Research (N00014-18-1-2755, N00014-21-1-2576), and the Natural Sciences and Engineering Research Council of Canada (RGPIN-2019-06968). In addition, we acknowledge a gift from the Microsoft AI for Accessibility program to the Center for Behavioral Intervention Technologies that, in part, supported this work (http://aka.ms/ai4a).

Keywords

JITAI
contextual factors
daily schedule
energy
mental wellbeing
mood
text messages

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Graphics and Computer-Aided Design

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1145/3544548.3580774

Cite this

Bhattacharjee, A., Williams, J. J., Meyerhoff, J., Kumar, H., Mariakakis, A., & Kornfield, R. (2023). Investigating the Role of Context in the Delivery of Text Messages for Supporting Psychological Wellbeing. In CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems Article 494 (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3544548.3580774

Bhattacharjee, Ananya ; Williams, Joseph Jay ; Meyerhoff, Jonah et al. / Investigating the Role of Context in the Delivery of Text Messages for Supporting Psychological Wellbeing. CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2023. (Conference on Human Factors in Computing Systems - Proceedings).

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Bhattacharjee, A, Williams, JJ, Meyerhoff, J, Kumar, H, Mariakakis, A & Kornfield, R 2023, Investigating the Role of Context in the Delivery of Text Messages for Supporting Psychological Wellbeing. in CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems., 494, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023, Hamburg, Germany, 4/23/23. https://doi.org/10.1145/3544548.3580774

Investigating the Role of Context in the Delivery of Text Messages for Supporting Psychological Wellbeing. / Bhattacharjee, Ananya; Williams, Joseph Jay; Meyerhoff, Jonah et al.
CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2023. 494 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Bhattacharjee A, Williams JJ, Meyerhoff J, Kumar H, Mariakakis A, Kornfield R. Investigating the Role of Context in the Delivery of Text Messages for Supporting Psychological Wellbeing. In CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2023. 494. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3544548.3580774

Investigating the Role of Context in the Delivery of Text Messages for Supporting Psychological Wellbeing

Abstract

Publication series

Conference

Funding

Keywords

ASJC Scopus subject areas

UN SDGs

Access to Document

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Cite this