@inproceedings{40e25ac4a26c46288b0ecd964fdf2039,
title = "Invisible emotion: Information and interaction in an emergency room",
abstract = "Emotions are an often overlooked aspect of work since they are not included in formal work models. However, they continue provide critical information as well as be part of a rich social context for action. The following study focuses on the expression of emotions within the context of a particular work environment - an emergency room - and high-lights how it is used, why it is invisible in the work, and how it continues to persist through workarounds. These workarounds provide indications towards the design of so-ciotechnical systems to continue to support the expression of invisible emotions.",
keywords = "Articulation work, Documentation, ER, Emotion expressions, Healthcare",
author = "Mentis, {Helena M.} and Madhu Reddy and Rosson, {Mary Beth}",
year = "2010",
doi = "10.1145/1718918.1718975",
language = "English (US)",
isbn = "9781605589879",
series = "Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW",
pages = "311--320",
booktitle = "2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010",
note = "2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010 ; Conference date: 06-02-2010 Through 10-02-2010",
}
