Is this how we (all) do it? Butler lies and ambiguity through a broader lens

Megan French, Madeline E. Smith, Jeremy P Birnholtz, Jeff T. Hancock

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

The ubiquity of mobile devices has resulted in more opportunities to interact with more people than ever before. Given a finite capacity for interaction with others, people commonly manage their availability by limiting others' access to them. Prior work has demonstrated the importance of doing so in a relationally sensitive way and identified the butler lie, in which deception is used to manage availability, as a common linguistic strategy. Two key limitations of existing exploratory work, however, are limited samples of primarily students and a focus on media properties in understanding ambiguity that enables butler lies to be plausible. This paper aims to address these issues via a broad field study of deception and butler lies using a novel message-sampling method employed via a custom mobile app. Results show clear evidence of butler lies occurring in a broader population, with some gender differences; and urge adoption of a multi-level framework for understanding ambiguity that also includes private information and infrastructure-level attributes of interaction media.

Original languageEnglish (US)
Title of host publicationCHI 2015 - Proceedings of the 33rd Annual CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationCrossings
PublisherAssociation for Computing Machinery
Pages4079-4082
Number of pages4
ISBN (Electronic)9781450331456
DOIs
StatePublished - Apr 18 2015
Event33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015 - Seoul, Korea, Republic of
Duration: Apr 18 2015Apr 23 2015

Publication series

NameConference on Human Factors in Computing Systems - Proceedings
Volume2015-April

Other

Other33rd Annual CHI Conference on Human Factors in Computing Systems, CHI 2015
Country/TerritoryKorea, Republic of
CitySeoul
Period4/18/154/23/15

Keywords

  • Availability
  • Butler lies
  • CMC
  • Deception
  • Texting

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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