It's (Not) simply a matter of time: The relationship between CMC cues and interpersonal affinity

Noah Liebman; Darren Gergle

doi:10.1145/2818048.2819945

It's (Not) simply a matter of time: The relationship between CMC cues and interpersonal affinity

Noah Liebman, Darren Gergle

Communication Studies

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

34 Scopus citations

Abstract

Nonverbal, paralinguistic cues such as punctuation and emoticons are believed to be one of the mechanisms through which interpersonal relationship development takes place in text-based interactions. We use a novel experimental apparatus to manipulate these cues in a live Instant Message conversation. Results show a positive causal relationship of conversation duration and cue use on perceived affinity, and the relationship is contingent upon whether or not partners are able to see each other's cues. Further analysis of the dialogue reveals that reciprocity may play a central role in supporting this effect. We then demonstrate how one's cue use is influenced by a partner's cue use, and show that cues are often used in greeting and sign-off rituals.

Original language	English (US)
Title of host publication	Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
Publisher	Association for Computing Machinery
Pages	570-581
Number of pages	12
ISBN (Electronic)	9781450335928
DOIs	https://doi.org/10.1145/2818048.2819945
State	Published - Feb 27 2016
Event	19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016 - San Francisco, United States Duration: Feb 27 2016 → Mar 2 2016

Publication series

Name	Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
Volume	27

Other

Other	19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
Country/Territory	United States
City	San Francisco
Period	2/27/16 → 3/2/16

Funding

We thank the reviewers for their insightful feedback on this work. We also thank Danielle Pierre and Allison Ho for their assistance with data collection, and Yoram Kalman for his helpful discussions of the work. This work was funded by National Science Foundation grant 0953943.

Keywords

Affinity
Computermediated communication (CMC)
Instant messaging (IM)
Language use

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Networks and Communications

Access to Document

10.1145/2818048.2819945

Cite this

Liebman, N., & Gergle, D. (2016). It's (Not) simply a matter of time: The relationship between CMC cues and interpersonal affinity. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016 (pp. 570-581). (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW; Vol. 27). Association for Computing Machinery. https://doi.org/10.1145/2818048.2819945

Liebman, Noah ; Gergle, Darren. / It's (Not) simply a matter of time : The relationship between CMC cues and interpersonal affinity. Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016. Association for Computing Machinery, 2016. pp. 570-581 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

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abstract = "Nonverbal, paralinguistic cues such as punctuation and emoticons are believed to be one of the mechanisms through which interpersonal relationship development takes place in text-based interactions. We use a novel experimental apparatus to manipulate these cues in a live Instant Message conversation. Results show a positive causal relationship of conversation duration and cue use on perceived affinity, and the relationship is contingent upon whether or not partners are able to see each other's cues. Further analysis of the dialogue reveals that reciprocity may play a central role in supporting this effect. We then demonstrate how one's cue use is influenced by a partner's cue use, and show that cues are often used in greeting and sign-off rituals.",

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Liebman, N & Gergle, D 2016, It's (Not) simply a matter of time: The relationship between CMC cues and interpersonal affinity. in Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW, vol. 27, Association for Computing Machinery, pp. 570-581, 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016, San Francisco, United States, 2/27/16. https://doi.org/10.1145/2818048.2819945

It's (Not) simply a matter of time: The relationship between CMC cues and interpersonal affinity. / Liebman, Noah; Gergle, Darren.
Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016. Association for Computing Machinery, 2016. p. 570-581 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW; Vol. 27).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Liebman N, Gergle D. It's (Not) simply a matter of time: The relationship between CMC cues and interpersonal affinity. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016. Association for Computing Machinery. 2016. p. 570-581. (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). doi: 10.1145/2818048.2819945

It's (Not) simply a matter of time: The relationship between CMC cues and interpersonal affinity

Abstract

Publication series

Other

Funding

Keywords

ASJC Scopus subject areas

Access to Document

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Cite this