It's (Not) simply a matter of time: The relationship between CMC cues and interpersonal affinity

Noah Liebman, Darren Gergle

Research output: Chapter in Book/Report/Conference proceedingConference contribution

28 Scopus citations

Abstract

Nonverbal, paralinguistic cues such as punctuation and emoticons are believed to be one of the mechanisms through which interpersonal relationship development takes place in text-based interactions. We use a novel experimental apparatus to manipulate these cues in a live Instant Message conversation. Results show a positive causal relationship of conversation duration and cue use on perceived affinity, and the relationship is contingent upon whether or not partners are able to see each other's cues. Further analysis of the dialogue reveals that reciprocity may play a central role in supporting this effect. We then demonstrate how one's cue use is influenced by a partner's cue use, and show that cues are often used in greeting and sign-off rituals.

Original languageEnglish (US)
Title of host publicationProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
PublisherAssociation for Computing Machinery
Pages570-581
Number of pages12
ISBN (Electronic)9781450335928
DOIs
StatePublished - Feb 27 2016
Event19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016 - San Francisco, United States
Duration: Feb 27 2016Mar 2 2016

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW
Volume27

Other

Other19th ACM Conference on Computer-Supported Cooperative Work and Social Computing, CSCW 2016
Country/TerritoryUnited States
CitySan Francisco
Period2/27/163/2/16

Keywords

  • Affinity
  • Computermediated communication (CMC)
  • Instant messaging (IM)
  • Language use

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

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