Journalistic Responses to Technological Innovation in Newsrooms: An exploratory study of Twitter use

Kalyani Chadha*, Rob Wells

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

29 Scopus citations

Abstract

This study seeks to investigate how journalists at leading national US newspapers and wire services grapple with the impact of technological changes, especially the introduction and growing use of social media in newsrooms. Using a qualitative methodological approach involving in-depth, semi-structured interviews with journalists employed at leading national and regional news organizations such as The New York Times, The Washington Post, The Wall Street Journal, Los Angeles Times, The Dallas Morning News, Bloomberg News, Reuters and the Associated Press, we explore how journalists view the impact of the growing use of social media, specifically Twitter, on their work environment. We find that while they acknowledged that Twitter facilitated aspects of their work, they almost universally perceived the growing use of this technology as contributing to a variety of tensions and potential conflicts within the newsroom.

Original languageEnglish (US)
Pages (from-to)1020-1035
Number of pages16
JournalDigital Journalism
Volume4
Issue number8
DOIs
StatePublished - Nov 16 2016
Externally publishedYes

Keywords

  • conflicts
  • journalists
  • newsrooms
  • social media
  • technology
  • Twitter

ASJC Scopus subject areas

  • Communication

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