Keys for successful implementation of total quality management in hospitals

James M. Carman; Stephen M. Shortell; Richard W. Foster; Edward F.X. Hughes; Heidi Boerstler; James L. O'Brien; Edward J. O'Connor

doi:10.1097/00004010-199624000-00005

Keys for successful implementation of total quality management in hospitals

James M. Carman^*, Stephen M. Shortell, Richard W. Foster, Edward F.X. Hughes, Heidi Boerstler, James L. O'Brien, Edward J. O'Connor

^*Corresponding author for this work

Strategy

Research output: Contribution to journal › Article › peer-review

113 Scopus citations

Abstract

This article reports the findings of an analysis of the implementation of continuous quality improvement (CQI) or total quality management (TQM) programs in 10 hospitals. This analysis is the result of a 2-year study designed to identify and assess the ingredients that lead to the successful implementation of CQI programs in acute care hospitals.

Original language	English (US)
Pages (from-to)	48-60
Number of pages	13
Journal	Health Care Management Review
Volume	21
Issue number	1
DOIs	https://doi.org/10.1097/00004010-199624000-00005
State	Published - Jan 1 1996

Keywords

Baldrige award
CQI
Health care management
TQM

ASJC Scopus subject areas

Leadership and Management
Health Policy
Strategy and Management

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10.1097/00004010-199624000-00005

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