Keys for successful implementation of total quality management in hospitals

James M. Carman*, Stephen M. Shortell, Richard W. Foster, Edward F.X. Hughes, Heidi Boerstler, James L. O'Brien, Edward J. O'Connor

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

117 Scopus citations


This article reports the findings of an analysis of the implementation of continuous quality improvement (CQI) or total quality management (TQM) programs in 10 hospitals. This analysis is the result of a 2-year study designed to identify and assess the ingredients that lead to the successful implementation of CQI programs in acute care hospitals.

Original languageEnglish (US)
Pages (from-to)48-60
Number of pages13
JournalHealth Care Management Review
Issue number1
StatePublished - Jan 1 1996


  • Baldrige award
  • CQI
  • Health care management
  • TQM

ASJC Scopus subject areas

  • Leadership and Management
  • Health Policy
  • Strategy and Management


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