Keys for successful implementation of total quality management in hospitals

James M. Carman, Stephen M. Shortell, Richard W. Foster, Edward F.X. Hughes, Heidi Boerstler, James L. O'Brien, Edward J. O'Connor

Research output: Contribution to journalArticlepeer-review

35 Scopus citations


Editor's Note: This article reports the findings of an analysis of the implementation of continuous quality improvement (CQI) or total quality management (TQM) programs in 10 hospitals. This analysis is the result of a 2-year study designed to identify and assess the ingredients that lead to the successful implementation of CQI programs in acute care hospitals. This article first appeared in Health Care Management Review 21(1), 48-60.

Original languageEnglish (US)
Pages (from-to)283-293
Number of pages11
JournalHealth Care Management Review
Issue number4
StatePublished - Oct 1 2010


  • Baldrige Award
  • CQI
  • TQM
  • health care management

ASJC Scopus subject areas

  • Leadership and Management
  • Health Policy
  • Strategy and Management


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