Knowledge management in the public sector: Communication issues and challenges at local government level

Martin Nkosi Ndlela*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

Rapid developments in new technologies and the explosion in digital connectivity have led to a growing recognition of the importance of knowledge management as a critical resource for competitive advantage. These developments present both opportunities and challenges for governments, who are compelled to adopt new management tools and techniques. As such improved knowledge management has become essential for public sector organizations at national, regional and local levels. The creation and transfer of knowledge has become a critical factor in the public sector organizations' quest for high quality decision-making, and service delivery. Communicating professional knowledge is a key ingredient in KM processes. This paper examines the key issues and communication challenges faced by small municipalities in their endeavour to implement knowledge management programs. It draws its material from a survey data collected from a small municipality in Norway. The paper highlights the role of adequate and inadequate communication behaviour patterns for knowledge transfer at local government levels.

Original languageEnglish (US)
Title of host publicationProceedings of the 11th European Conference on Knowledge Management, ECKM 2011
Pages711-716
Number of pages6
StatePublished - 2010
Externally publishedYes
Event11th European Conference on Knowledge Management, ECKM 2010 - Famalicao, Portugal
Duration: Sep 2 2010Sep 3 2010

Publication series

NameProceedings of the European Conference on Knowledge Management, ECKM
Volume2
ISSN (Print)2048-8963
ISSN (Electronic)2048-8971

Conference

Conference11th European Conference on Knowledge Management, ECKM 2010
Country/TerritoryPortugal
CityFamalicao
Period9/2/109/3/10

Keywords

  • Knowledge communication
  • Knowledge sharing
  • Knowledge transfer
  • Public sector KM

ASJC Scopus subject areas

  • Information Systems and Management
  • Management Science and Operations Research

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