Large scale analysis of multitasking behavior during remote meetings

Hancheng Cao, Chia Jung Lee, Shamsi Iqbal, Mary Czerwinski, Priscilla Wong, Sean Rintel, Brent Hecht, Jaime Teevan, Longqi Yang

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Scopus citations

Abstract

Virtual meetings are critical for remote work because of the need for synchronous collaboration in the absence of in-person interactions. In-meeting multitasking is closely linked to people's productivity and wellbeing. However, we currently have limited understanding of multitasking in remote meetings and its potential impact. In this paper, we present what we believe is the most comprehensive study of remote meeting multitasking behavior through an analysis of a large-scale telemetry dataset collected from February to May 2020 of U.S. Microsoft employees and a 715-person diary study. Our results demonstrate that intrinsic meeting characteristics such as size, length, time, and type, signifcantly correlate with the extent to which people multitask, and multitasking can lead to both positive and negative outcomes. Our fndings suggest important best-practice guidelines for remote meetings (e.g., avoid important meetings in the morning) and design implications for productivity tools (e.g., support positive remote multitasking).

Original languageEnglish (US)
Title of host publicationCHI 2021 - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
Subtitle of host publicationMaking Waves, Combining Strengths
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450380966
DOIs
StatePublished - May 6 2021
Externally publishedYes
Event10th International Conference on Materials Processing and Characterisation, ICMPC 2020 - Mathura, U.P., India
Duration: Feb 21 2020Feb 23 2020

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference10th International Conference on Materials Processing and Characterisation, ICMPC 2020
Country/TerritoryIndia
CityMathura, U.P.
Period2/21/202/23/20

Keywords

  • Collaboration
  • Meeting
  • Multitasking
  • Remote work

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design
  • Software

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