Linguistic mimicry and trust in text-based CMC

Lauren E. Scissors, Alastair J. Gill, Darren Gergle

Research output: Chapter in Book/Report/Conference proceedingConference contribution

45 Scopus citations

Abstract

This study examines the relationship between linguistic mimicry and trust establishment in a text-chat environment. Twenty-six participant pairs engaged in a social dilemma investment game and chatted via Instant Messenger (IM) after every five rounds of investment. Results revealed that, within chat sessions, lexical mimicry (repetition of words or word phrases by both partners) was significantly higher for high-trusting pairs than for low-trusting pairs, but that lexical mimicry across chat sessions was significantly higher for low-trusting pairs than for high-trusting pairs. Theoretical and applied implications are discussed.

Original languageEnglish (US)
Title of host publicationCSCW 08 - Conference Proceedings, 2008 ACM Conference on Computer Supported Cooperative Work
Pages277-280
Number of pages4
DOIs
StatePublished - 2008
Event2008 ACM Conference on Computer Supported Cooperative Work, CSCW 08 - San Diego, CA, United States
Duration: Nov 8 2008Nov 12 2008

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Other

Other2008 ACM Conference on Computer Supported Cooperative Work, CSCW 08
CountryUnited States
CitySan Diego, CA
Period11/8/0811/12/08

Keywords

  • Instant Messaging (IM)
  • Lexical mimicry
  • Rapport
  • Social dilemma
  • Trust
  • Trusting language

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

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