Machines as a source of consolation: Robot responsiveness increases human approach behavior and desire for companionship

Gurit E. Birnbaum, Moran Mizrahi, Guy Hoffman, Harry T. Reis, Eli J. Finkel, Omri Sass

Research output: Chapter in Book/Report/Conference proceedingConference contribution

9 Scopus citations

Abstract

Responsiveness to one's bids for proximity in times of need is a linchpin of human interaction. Thus, the ability to be perceived as responsive has design implications for socially assistive robots. We report on a large-scale experimental laboratory study (n = 102) examining robot responsiveness and its effects on human attitudes and behaviors. In one-on-one sessions, participants disclosed a personal event to a non-humanoid robot. The robot responded either responsively or unresponsively across two modalities: Simple gestures and written text. We replicated previous findings that the robot's responsiveness increased perceptions of its appealing traits. In addition, we found that robot responsiveness increased nonverbal approach behaviors (physical proximity, leaning toward the robot, eye contact, smiling) and participants' willingness to be accompanied by the robot during stressful events. These findings suggest that humans not only utilize responsiveness cues to ascribe social intentions to personal robots, but actually change their behavior towards responsive robots and may want to use such robots as a source of consolation.

Original languageEnglish (US)
Title of host publicationHRI 2016 - 11th ACM/IEEE International Conference on Human Robot Interaction
PublisherIEEE Computer Society
Pages165-171
Number of pages7
ISBN (Electronic)9781467383707
DOIs
StatePublished - Apr 12 2016
Event11th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2016 - Christchurch, New Zealand
Duration: Mar 7 2016Mar 10 2016

Publication series

NameACM/IEEE International Conference on Human-Robot Interaction
Volume2016-April
ISSN (Electronic)2167-2148

Other

Other11th Annual ACM/IEEE International Conference on Human-Robot Interaction, HRI 2016
CountryNew Zealand
CityChristchurch
Period3/7/163/10/16

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ASJC Scopus subject areas

  • Artificial Intelligence
  • Human-Computer Interaction
  • Electrical and Electronic Engineering

Cite this

Birnbaum, G. E., Mizrahi, M., Hoffman, G., Reis, H. T., Finkel, E. J., & Sass, O. (2016). Machines as a source of consolation: Robot responsiveness increases human approach behavior and desire for companionship. In HRI 2016 - 11th ACM/IEEE International Conference on Human Robot Interaction (pp. 165-171). [7451748] (ACM/IEEE International Conference on Human-Robot Interaction; Vol. 2016-April). IEEE Computer Society. https://doi.org/10.1109/HRI.2016.7451748