Managing cross-culture conflicts: A close look at the implication of direct versus indirect confrontation

Jeanne Brett, Kristin Behfar, Jeffrey Sanchez-Burks

Research output: Chapter in Book/Report/Conference proceedingChapter

12 Scopus citations

Abstract

This chapter focuses on what it means for individuals from different cultures to manage conflict. We focus on one of the most prominent cultural differences: direct versus indirect confrontation. We describe the differences between direct versus indirect confrontation of conflict, elaborate on how culture influences this difference, discuss the pros and cons of each approach, and describe the different forms that direct and indirect confrontation can take. We end with a discussion of myths about indirect confrontation concluding that, despite the indirect label, indirect confrontation sends a very direct message to those who are primed culturally to recognize it.

Original languageEnglish (US)
Title of host publicationHandbook of Conflict Management Research
PublisherEdward Elgar Publishing Ltd.
Pages136-154
Number of pages19
ISBN (Electronic)9781781006948
ISBN (Print)9781781006931
DOIs
StatePublished - Jan 1 2014

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)

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