Conflict is endemic to interpersonal, intergroup, and interorganizational relations whenever 2 parties depend reciprocally on each other for valued outcomes, and alternative sources of the same outcomes are relatively unavailable. It is suggested that there are a number of useful techniques for managing conflict, including channeling conflict through structures and procedures, training negotiators to use normative bargaining techniques, and using 3rd parties. These techniques will not eliminate conflict, and it may be useful for organizations to have a manageable level of conflict to keep them responsive to their environments. However, conflict management techniques are likely to become increasingly important to the management of complex organizations. (47 ref) (PsycINFO Database Record (c) 2006 APA, all rights reserved).
- management of intergroup conflict in organizations, literature review
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