Managing white-collar work: An operations-oriented survey

Wallace J. Hopp, Seyed M.R. Iravani, Fang Liu

Research output: Contribution to journalReview articlepeer-review

67 Scopus citations

Abstract

Although white-collar work is of vast importance to the economy, the operations management (OM) literature has focused largely on traditional blue-collar work. In an effort to stimulate more OM research into the design, control, and management of white-collar work systems, this paper provides a systematic review of disparate streams of research relevant to understanding white-collar work from an operations perspective. Our review classifies research according to its relevance to white-collar work at individual, team, and organizational levels. By examining the literature in the context of this framework, we identify gaps in our understanding of white-collar work that suggest promising research directions.

Original languageEnglish (US)
Pages (from-to)1-32
Number of pages32
JournalProduction and Operations Management
Volume18
Issue number1
DOIs
StatePublished - Jan 1 2009

Keywords

  • Operations management
  • Survey
  • White-collar work

ASJC Scopus subject areas

  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering
  • Management of Technology and Innovation

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