(NOT) SEEING LIKE AN ALGORITHM: MANAGERIAL CONTROL AND WORKER RESISTANCE IN THE PLATFORM ECONOMY

Lindsey D. Cameron, Hatim A. Rahman

Research output: Contribution to conferencePaperpeer-review

Abstract

Drawing on workers' experiences from a comparative ethnography of two of the largest platform organizations, we found that platforms' use of algorithms to control workers made worker outcomes more visible, but worker activities leading to those outcomes were difficult for the algorithm to observe. Specifically, we found workers devised covert resistance tactics to manipulate the platforms' algorithmic rating systems in order to maintain high ratings. Taken together, our findings extend prior theories of control and resistance by characterizing the role of visibility asymmetry and demonstrating how these asymmetries transform visibility into a strategic engine of workers' resistance.

Original languageEnglish (US)
DOIs
StatePublished - 2021
Event81st Annual Meeting of the Academy of Management 2021: Bringing the Manager Back in Management, AoM 2021 - Virtual, Online
Duration: Jul 29 2021Aug 4 2021

Conference

Conference81st Annual Meeting of the Academy of Management 2021: Bringing the Manager Back in Management, AoM 2021
CityVirtual, Online
Period7/29/218/4/21

ASJC Scopus subject areas

  • Industrial relations
  • Management Information Systems
  • Management of Technology and Innovation

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