"On my way": Deceptive texting and interpersonal awareness narratives

Jeremy Birnholtz*, Jamie Guillory, Jeff Hancock, Natalya Bazarova

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

24 Scopus citations

Abstract

Managing one's availability for interaction with others is an increasingly complex act, involving multiple media and the sharing of many types of information. In this paper we draw on a field study of 183 SMS users to introduce the idea of the "interpersonal awareness narrative" - the coherent, plausible and sometimes deceptive stories that people tell each other about their availability and activities. We examine participants' use of deception in these accounts, and focus in particular on "butler lies," those lies told to enter or exit conversations or to arrange other interactions. We argue that participants use this type of deception in SMS strategically, drawing on the inherent ambiguities of SMS while maintaining plausible narratives.

Original languageEnglish (US)
Title of host publication2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010
Pages1-4
Number of pages4
DOIs
StatePublished - 2010
Event2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010 - Savannah, GA, United States
Duration: Feb 6 2010Feb 10 2010

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Other

Other2010 ACM Conference on Computer Supported Cooperative Work, CSCW 2010
CountryUnited States
CitySavannah, GA
Period2/6/102/10/10

Keywords

  • Computer-mediated communication
  • Deception
  • Interpersonal awareness
  • SMS
  • Text messaging

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

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