Abstract
Ill-structured problems demand that people adopt sophisticated strategies for planning, seeking support, and using available resources along their work process. These practices involve a challenging monitoring and strategizing process that existing tools cannot support since they largely lack an understanding of an organization's processes, social structures, venues, and tools. We introduce workplace programming for situationally-aware systems-an approach for encoding work situations using computational abstractions of an organization's ways of working and surfacing support strategies at appropriate times and settings. With this approach, we implement Orchestration Scripts, a system that supports various situated work activities in a socio-technical organization. Through a case study and field study, we show how our approach encodes different aspects of working effectively and helps people identify situations to enact effective strategies using the available support opportunities. Our results show how a programmable technology can provide situated support in today's workplaces.
Original language | English (US) |
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Title of host publication | CHI 2023 - Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems |
Publisher | Association for Computing Machinery |
ISBN (Electronic) | 9781450394215 |
DOIs | |
State | Published - Apr 19 2023 |
Event | 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 - Hamburg, Germany Duration: Apr 23 2023 → Apr 28 2023 |
Publication series
Name | Conference on Human Factors in Computing Systems - Proceedings |
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Conference
Conference | 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 |
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Country/Territory | Germany |
City | Hamburg |
Period | 4/23/23 → 4/28/23 |
Funding
We thank the Design, Technology, and Research program at North-western University for accommodating our study; Neha Sharma and Fardeem Munir for advice on technical implementations; Mike Massimi, Christina Janzer, and Lucas Puente of Slack and the Future Forum for helpful discussions; and Ryan Louie, Noshir Contractor, members of the Delta Lab, and members of the CollabLab for feedback. Funding for this research was provided by the National Science Foundation under Grant No. IIS-1623635.
Keywords
- Ill-Structured Problems
- Orchestration Scripts
- Organizational Objects
- Situated Work
- Socio-Technical Ecosystems
ASJC Scopus subject areas
- Software
- Human-Computer Interaction
- Computer Graphics and Computer-Aided Design