Outcome assessment via handheld computer in community mental health: Consumer satisfaction and reliability

Lizabeth A. Goldstein*, Mary Beth Connolly Gibbons, Sarah M. Thompson, Kelli Scott, Laura Heintz, Patricia Green, Donald Thompson, Paul Crits-Christoph

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

19 Scopus citations


Computerized administration of mental health-related questionnaires has become relatively common but little research has explored this mode of assessment in "real-world" settings. In the current study 200 consumers at a community mental health center completed the BASIS-24 via handheld computer as well as paper and pen. Scores on the computerized BASIS-24 were compared with scores on the paper BASIS-24. Consumers also completed a questionnaire which assessed their level of satisfaction with the computerized BASIS-24. Results indicated that the BASIS-24 administered via handheld computer was highly correlated with pen and paper administration of the measure and was generally acceptable to consumers. Administration of the BASIS-24 via handheld computer may allow for efficient and sustainable outcomes assessment adaptable research infrastructure and maximization of clinical impact in community mental health agencies.

Original languageEnglish (US)
Pages (from-to)414-423
Number of pages10
JournalJournal of Behavioral Health Services and Research
Issue number3
StatePublished - Jul 2011

ASJC Scopus subject areas

  • Health(social science)
  • Public Health, Environmental and Occupational Health
  • Health Policy


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