@article{6b0d505a315a4c8787d9535feb06cbf3,
title = "Over the counter help: User perspective as an active ingredient in marketing the library",
author = "Bartelstein, {Andrea M.} and Marianne Ryan",
note = "Copyright: Copyright 2020 Elsevier B.V., All rights reserved.",
year = "2013",
month = dec,
day = "1",
doi = "10.5860/rusq.53n2.126",
language = "English (US)",
volume = "53",
pages = "126--128",
journal = "Reference and User Services Quarterly",
issn = "1094-9054",
publisher = "American Library Association",
number = "2",
}