Partnerships in training

Jason R W Merrick*, Jill R. Hardin, Russell Walker

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review

7 Scopus citations


Capital One Financial Corporation supplies credit products in the US. Since 1995, it has followed an information-based strategy, collecting and analyzing data to improve its business decisions. To continue this successful strategy, it must train its analysts in analytical techniques. In a partnership between Capital One and the Department of Statistical Sciences and Operations Research at Virginia Commonwealth University, we developed three training courses in forecasting, optimization, and simulation. These courses have been well received by the analysts and have led to considerable early return on investment with one class project forecasted to reduce costs at the firm's Richmond, Virginia mail center by more than $2 million annually.

Original languageEnglish (US)
Pages (from-to)359-370
Number of pages12
Issue number4
StatePublished - 2006


  • Decision analysis: applications
  • Professional: OR/MS education

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research
  • Management of Technology and Innovation


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