Privacy practices in collaborative environments: A study of emergency department staff

Alison R. Murphy, Madhu C. Reddy, Heng Xu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

18 Scopus citations

Abstract

Privacy research has long focused on the individual. Yet most organizations are highly collaborative where teamwork is the norm. To examine privacy practices in collaborative settings, we conducted an ethnographic study of a highly collaborative and information-intensive setting - an emergency department (ED). We found that ED staff's work practices did not always align with the organization's privacy policies and procedures. We then discuss the use of workarounds when privacy policies interfere with work practices, the challenge of assigning accountability for enforcing privacy in collaborative environments, and implications for technical and policy design. We conclude with some thoughts on the future of privacy research in collaborative settings.

Original languageEnglish (US)
Title of host publicationCSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing
PublisherAssociation for Computing Machinery
Pages269-282
Number of pages14
ISBN (Print)9781450325400
DOIs
StatePublished - 2014
Event17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014 - Baltimore, MD, United States
Duration: Feb 15 2014Feb 19 2014

Publication series

NameProceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Other

Other17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014
Country/TerritoryUnited States
CityBaltimore, MD
Period2/15/142/19/14

Keywords

  • Collaboration
  • Collaborative privacy practices
  • Computer supported cooperative work
  • Privacy
  • Privacy design
  • Privacy policy

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Networks and Communications

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