Procedures and collaborative information seeking: A study of emergency departments

Morten Hertzum*, Madhu Reddy

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

5 Scopus citations

Abstract

Information seeking is a central and inherently collaborative activity in the emergency department (ED), which is the common entry point to hospitals for nearly all acute patients. In this paper, we investigate how ED clinicians' collaborative information seeking (CIS) is shaped by the procedures that they follow in the ED. Based on observations in two Danish EDs, we identify four procedures prominent to how CIS is accomplished: the triage procedure, the timeouts, the coordinating nurse, and the recurrent opportunities for information seeking at the whiteboard. We then discuss how CIS activities are impacted by these procedures and the challenges to effective CIS in these settings. We conclude with some thoughts about future studies of CIS in healthcare settings.

Original languageEnglish (US)
Title of host publicationCollaborative Information Seeking
Subtitle of host publicationBest Practices, New Domains and New Thoughts
PublisherSpringer International Publishing
Pages55-71
Number of pages17
ISBN (Electronic)9783319189888
ISBN (Print)9783319185415
DOIs
StatePublished - Sep 12 2015

Keywords

  • Collaborative information seeking
  • Emergency medicine
  • Healthcare
  • Information behavior
  • Work procedures

ASJC Scopus subject areas

  • Social Sciences(all)
  • Computer Science(all)

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