Charles H. Kriebel*, Arthur Raviv

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution


The problem of linking computer and information services to end user's needs for performance evaluation has been a long-standing issue in systems literature. A joint university-industry research project was begun in 1975 to understand the problem better. Specific goals of the project have been: (1) to develop a theory or conceptual framework for productivity measurement of the computing and information services function, (2) to pilot test the theory through empirical analysis at field sites, and (3) to evaluate results and report the conclusions. This chapter addresses these goals. The approach to modeling the productivity of computer systems is based on conventional economic theory and empirical analysis.

Original languageEnglish (US)
Title of host publicationUnknown Host Publication Title
EditorsPaul Gray, Yuanzhang Liu
PublisherJohn Wiley & Sons Inc
Number of pages20
ISBN (Print)0471895857
StatePublished - Dec 1 1983
EventProc of the Chin-US Symp on Syst Anal, Xian -
Duration: Apr 17 1981Apr 22 1981


OtherProc of the Chin-US Symp on Syst Anal, Xian

ASJC Scopus subject areas

  • Engineering(all)


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