Promoting learning and critical reflexivity through an organizational case study project

Engaging students directly with community partners can foster deeper learning and critical reflexivity. In our undergraduate seminar in Understanding Human Service Organizations, we developed a community-based project that has students working in groups to study local human service organizations. Students interview organizational staff, observe operations, and review documents to identify perceived organizational strengths and challenges and offer humble solutions based on course material and outside research. A key component of the course is the critically reflexive journal. Using a structured reflection guide, students describe and analyze their experience in relation to class concepts and examine their personal beliefs and assumptions. This approach is one teaching strategy that has the potential for promoting the critical awareness and reflective practice skills we seek in our students.