Provider perspectives on and experiences with engagement of patients and families in implementing patient-centered care

Sara M. Locatelli*, Jennifer N. Hill, Barbara G. Bokhour, Laura Krejci, Gemmae M. Fix, Mueller Nora Mueller, Jeffrey L. Solomon, Carol Van Deusen Lukas, Sherri L. LaVela

*Corresponding author for this work

Research output: Contribution to journalArticle

4 Scopus citations

Abstract

Objective: To study of the efforts of four Veterans Affairs (VA) medical centers to engage patients and families in patient-centered care (PCC) transformation. Methods: Interviews with 107 providers/employees involved in implementation of PCC innovations. Coding used a mixed inductive-deductive approach. Results: Patient and family engagement was considered to be a key element of the design and implementation of PCC innovations. Participants identified formal (e.g., advisory committees, walkthroughs), and informal (e.g., real-time feedback, discussions) methods of engaging patients and families. Asking patients and families what matters most shaped effective, targeted interventions. Participants noted providing a venue for patients and families to engage with planning often became an intervention itself. Conclusion: Participants felt that patient and family involvement were beneficial for planning and implementing PCC innovations. Patients and families offer a unique perspective and key understanding of Veterans' needs, and allow employees/providers to discover unexpected outcomes. Offering multiple engagement options maximizes patients and families involved and ensures feedback is sought from a variety of sources.

Original languageEnglish (US)
Pages (from-to)209-214
Number of pages6
JournalHealthcare
Volume3
Issue number4
DOIs
StatePublished - Dec 1 2015

Keywords

  • Implementation
  • Patient-Centered Care
  • Quality Improvement
  • Veterans

ASJC Scopus subject areas

  • Health Policy

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    Locatelli, S. M., Hill, J. N., Bokhour, B. G., Krejci, L., Fix, G. M., Nora Mueller, M., Solomon, J. L., Van Deusen Lukas, C., & LaVela, S. L. (2015). Provider perspectives on and experiences with engagement of patients and families in implementing patient-centered care. Healthcare, 3(4), 209-214. https://doi.org/10.1016/j.hjdsi.2015.04.005