Abstract
Existing classifications of public service innovation are largely derived from a private sector perspective and an internal orientation, overlooking their public value and collaborative nature. In this article, we present a typology for defining and classifying innovation in public service organizations that comprises two dimensions: ‘innovation focus’ (three public value creation processes of strategy, capacity and operations), and ‘innovation locus’ (internal and external). Together, these result in six types of innovation: mission, policy, management, partner, service, and citizen. A preliminary assessment is presented. The implications of the typology for understanding public service innovation are discussed.
Original language | English (US) |
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Pages (from-to) | 1674-1695 |
Number of pages | 22 |
Journal | Public Management Review |
Volume | 22 |
Issue number | 11 |
DOIs | |
State | Published - Nov 1 2020 |
Keywords
- Public service innovation
- innovation focus
- innovation locus
- innovation typology
- public value
ASJC Scopus subject areas
- Management Information Systems
- Management of Technology and Innovation