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Queue-and-idleness-ratio controls in many-server service systems
Itay Gurvich
*
, Ward Whitt
*
Corresponding author for this work
Managerial Economics, Decision Sciences and Operations
Research output
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Contribution to journal
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Article
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peer-review
70
Scopus citations
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Keyphrases
Many-server Systems
100%
Service System
100%
Idleness
100%
Ratio Control
100%
State Dependence
40%
Large-scale Service Systems
40%
Queue Length
40%
State Space Collapse
40%
System Parameters
20%
Control Problem
20%
Network Systems
20%
Call Center
20%
Multiple Agents
20%
Many-server Heavy-traffic Limits
20%
Regularity Conditions
20%
Multiple Customer Classes
20%
Efficiency-driven
20%
Network Structure Parameters
20%
Routing Rules
20%
Ratio Rules
20%
Stochastic Process Limit
20%
Mathematics
Queue Length
100%
Regularity Condition
50%
Control Problems
50%
Arriving Customer
50%
Stochastic Process
50%
System Parameter
50%