Real-world user-centered design: The Michigan workforce background check system

Sarah J. Swierenga*, Fuad Abujarad, Toni A. Dennis, Lori A. Post

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Scopus citations

Abstract

The Michigan Workforce Background Check system demonstrates how an iterative user-centered design (UCD) process enhances organizational level communication practices and efficiency. Well-designed information communication technology is an essential component of effective public health management. Usability and accessibility testing informed subsequent design and development. The iterative improvement in the background check application demonstrates that UCD should be a component of public health management projects in particular, and online project development in general.

Original languageEnglish (US)
Title of host publicationHuman Interface and the Management of Information
Subtitle of host publicationInteracting with Information - Symposium on Human Interface 2011, Held as Part of HCI International 2011, Proceedings
Pages325-334
Number of pages10
EditionPART 2
DOIs
StatePublished - Jul 19 2011
EventHuman Interface and the Management of Information: Interacting with Information - Symposium on Human Interface 2011, Held as Part of HCI International 2011 - Orlando, FL, United States
Duration: Jul 9 2011Jul 14 2011

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NumberPART 2
Volume6772 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Other

OtherHuman Interface and the Management of Information: Interacting with Information - Symposium on Human Interface 2011, Held as Part of HCI International 2011
CountryUnited States
CityOrlando, FL
Period7/9/117/14/11

Keywords

  • User-centered design
  • accessibility
  • criminal background checks
  • information technology
  • usability

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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