Recommendations for telephone counseling

Kelly E. Ormond*, Jody Haun, Lola Cook, Debra Duquette, Carol Ludowese, Anne L. Matthews

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review

27 Scopus citations


Telephone counseling can provide a convenient, accessible, and valuable source of information to the general public, health care providers, and other professionals. In the genetic counseling profession, telephone counseling is often associated with teratogen information services. However, genetic counselors routinely utilize the telephone in a number of different counseling encounters. Nevertheless, the literature provides very little guidance to how that encounter might be conducted, what information should be obtained and provided, or how the encounter should be documented. We present a brief overview of the history of telephone counseling, a description of the major differences between telephone counseling and a face-to-face counseling session, and a framework to optimize a telephone counseling session.

Original languageEnglish (US)
Pages (from-to)63-71
Number of pages9
JournalJournal of Genetic Counseling
Issue number1
StatePublished - 2000


  • Genetic counseling
  • Telephone counseling

ASJC Scopus subject areas

  • Genetics(clinical)


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