Regret for complaint withholding

Esther Liu; Michael E. Roloff

doi:10.1080/01463373.2015.1103280

Regret for complaint withholding

Esther Liu^*, Michael E. Roloff

^*Corresponding author for this work

Communication Studies

Research output: Contribution to journal › Article › peer-review

1 Scopus citations

Abstract

This study examines regret for withholding relational complaints. The study sample of 393 participants completed measures of irritant frequency, irritant importance, relational intimacy, emotional distress from withholding, and regret for withholding. Irritant frequency mediated the positive relationship between length of withholding and irritant importance. This process predicted less intimacy and more emotional distress from withholding, the latter of which related to regret. Alternative paths were also found between length of withholding and regret. Results offer important implications for the role of regret management in hurtful confrontations and may inform other avoidance forms.

Original language	English (US)
Pages (from-to)	72-92
Number of pages	21
Journal	Communication Quarterly
Volume	64
Issue number	1
DOIs	https://doi.org/10.1080/01463373.2015.1103280
State	Published - Jan 1 2016

Keywords

Complaint withholding
Festering model
Regret

ASJC Scopus subject areas

Communication

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