Retail marketing: From distribution to integration

Francis J. Mulhern*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

75 Scopus citations

Abstract

Retailing represents the culmination of the marketing process, the contact point between consumers and manufacturer products, marketing communications and customer service. This paper reviews the research on retail marketing that has appeared in the academic literature in the last several years. The review will address the revolutionary changes occurring in retailing today brought on by the availability of purchase transaction databases and new forms of marketing communications. The author suggests a reorientation of the role of retailers away from the prevailing focus on distribution toward an emphasis on integrated communications and the management of customer relationships. Research on many aspects of both store and nonstore retailing are discussed in terms of this orientation.

Original languageEnglish (US)
Pages (from-to)103-124
Number of pages22
JournalInternational Journal of Research in Marketing
Volume14
Issue number2
DOIs
StatePublished - May 1997

Keywords

  • Channels of distribution
  • Database marketing
  • Retailing

ASJC Scopus subject areas

  • Marketing

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