Similarities and differences between mental health and health care evaluation studies assessing consumer satisfaction

Jay Lebow*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

42 Scopus citations

Abstract

This paper compares the literatures assessing consumer satisfaction with health care and mental health treatment. Similarities and differences in the quantity, origins, quality, methodology, results, and utilization of findings are examined. The similarities identified far outweigh the differences. The trend toward carefully constructed high quality studies in the health care field is seen as suggesting a promising direction for future research.

Original languageEnglish (US)
Pages (from-to)237-245
Number of pages9
JournalEvaluation and Program Planning
Volume6
Issue number3-4
DOIs
StatePublished - Jan 1 1983

ASJC Scopus subject areas

  • Business and International Management
  • Social Psychology
  • Geography, Planning and Development
  • Strategy and Management
  • Public Health, Environmental and Occupational Health

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