Sociotechnical Requirements Analysis for Clinical Systems

Madhu Reddy*, W. Pratt, P. Dourish, M. M. Shabot

*Corresponding author for this work

Research output: Contribution to journalArticle

50 Scopus citations

Abstract

Objective: We explore sociotechnical requirements by examining the use of a computerized patient record system in an intensive care unit of a U.S. hospital and present two sociotechnical requirements, awareness and coordination, embedded in the users' work. Method: The study based on observation during seven months of the use of a computerized patient record system in a surgical intensive care unit. During that period semi-formal interviews, informal interviews were held. Results and Conclusions: A key step in the design of clinical systems is the development and analysis of requirements. However, traditional requirements analysis is based on a set of assumptions that break down in the highly collaborative, exception-filled clinical domain. Sociotechnical requirements analysis enabled the designers to gather a much richer description of the environment surrounding the computer system, highlighting awareness and coordination, embedded in the users' work.

Original languageEnglish (US)
Pages (from-to)437-444
Number of pages8
JournalMethods of Information in Medicine
Volume42
Issue number4
DOIs
StatePublished - Jan 1 2003

Keywords

  • Clinical systems
  • Collaborative work
  • Computerized patient record system
  • Intensive care unit
  • Sociotechnical requirements analysis

ASJC Scopus subject areas

  • Health Informatics
  • Advanced and Specialized Nursing
  • Health Information Management

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