Sources and Dimensions of Trust in Service Relationships

Devon S. Johnson, Kent Grayson

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationHandbook of Services Marketing & Management
EditorsTeresa A. Swartz, Dawn Iacobucci
PublisherSage Publications
Pages357-370
StatePublished - 2000

Cite this

Johnson, D. S., & Grayson, K. (2000). Sources and Dimensions of Trust in Service Relationships. In T. A. Swartz, & D. Iacobucci (Eds.), Handbook of Services Marketing & Management (pp. 357-370). Sage Publications.