Abstract
Developed a laboratory paradigm for examining interorganizational conflict and its management. 62 3-person groups (drawn randomly from 282 business administration students) participated 2 groups at a time. One group acted as manufacturer and the other as wholesaler, their goal being agreement on the price and quantity of microscalpels. Conflict was induced by presenting a profit-loss matrix, a bogus distribution of past groups' earnings, and contrived information on complementary skills of group members. Semantic differential responses differed significantly (p < .05) for conflict-management groups (superordinate goal, and exchange of persons) and no-conflict-management groups, indicating lessening conflict in the former groups. There were no specific differences on in-group/out-group items. Expressive-Malintegrative Behavior Indexes, derived from Bales's Interaction Process Analysis, provided further support for the exchange-of-persons strategy. (31 ref) (PsycINFO Database Record (c) 2006 APA, all rights reserved).
| Original language | English (US) |
|---|---|
| Pages (from-to) | 472-482 |
| Number of pages | 11 |
| Journal | Journal of Applied Psychology |
| Volume | 60 |
| Issue number | 4 |
| DOIs | |
| State | Published - Aug 1975 |
Keywords
- laboratory paradigm, interorganizational conflict management strategies, business administration students
ASJC Scopus subject areas
- Applied Psychology