TY - JOUR
T1 - Supply, demand, operations, and management of crowd-shipping services
T2 - A review and empirical evidence
AU - Le, Tho V.
AU - Stathopoulos, Amanda
AU - Van Woensel, Tom
AU - Ukkusuri, Satish V.
N1 - Funding Information:
The second author acknowledges support from the National Science Foundation Partnerships for Innovation: Building Innovation Capacity (PFI:BIC) Grant No. 1534138 'Enhancing Intelligence 19 of Crowdsourced Urban Delivery (CROUD)'.
Publisher Copyright:
© 2019
PY - 2019/6
Y1 - 2019/6
N2 - Crowd-shipping promises social, economic, and environmental benefits covering a range of stakeholders. Yet, at the same time, many crowd-shipping initiatives face multiple barriers, such as network effects, and concerns over trust, safety, and security. This paper reviews current practice, academic research, and empirical case studies from three pillars of supply, demand, and operations and management. Drawing on the observed gaps in practice and scientific research, we provide several avenues for promising areas of applications, operations and management, as well as improving behavioral and societal impacts to create and enable a crowd-shipping system that is complex, yet, integrated, dynamic and sustainable.
AB - Crowd-shipping promises social, economic, and environmental benefits covering a range of stakeholders. Yet, at the same time, many crowd-shipping initiatives face multiple barriers, such as network effects, and concerns over trust, safety, and security. This paper reviews current practice, academic research, and empirical case studies from three pillars of supply, demand, and operations and management. Drawing on the observed gaps in practice and scientific research, we provide several avenues for promising areas of applications, operations and management, as well as improving behavioral and societal impacts to create and enable a crowd-shipping system that is complex, yet, integrated, dynamic and sustainable.
KW - Crowd logistics
KW - Crowd-shipping
KW - Crowdsourced delivery
KW - Crowdsourced logistics
KW - On-demand delivery
UR - http://www.scopus.com/inward/record.url?scp=85064215935&partnerID=8YFLogxK
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U2 - 10.1016/j.trc.2019.03.023
DO - 10.1016/j.trc.2019.03.023
M3 - Review article
AN - SCOPUS:85064215935
SN - 0968-090X
VL - 103
SP - 83
EP - 103
JO - Transportation Research Part C: Emerging Technologies
JF - Transportation Research Part C: Emerging Technologies
ER -