Supporting comment moderators in identifying high quality online news comments

Deokgun Park, Simranjit Sachar, Nicholas Diakopoulos, Niklas Elmqvist

Research output: Chapter in Book/Report/Conference proceedingConference contribution

29 Scopus citations

Abstract

Online comments submitted by readers of news articles can provide valuable feedback and critique, personal views and perspectives, and opportunities for discussion. The varying quality of these comments necessitates that publishers remove the low quality ones, but there is also a growing awareness that by identifying and highlighting high quality contributions this can promote the general quality of the community. In this paper we take a user-centered design approach towards developing a system, CommentIQ, which supports comment moderators in interactively identifying high quality comments using a combination of comment analytic scores as well as visualizations and flexible UI components. We evaluated this system with professional comment moderators working at local and national news outlets and provide insights into the utility and appropriateness of features for journalistic tasks, as well as how the system may enable or transform journalistic practices around online comments.

Original languageEnglish (US)
Title of host publicationCHI 2016 - Proceedings, 34th Annual CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Pages1114-1125
Number of pages12
ISBN (Electronic)9781450333627
DOIs
StatePublished - May 7 2016
Event34th Annual Conference on Human Factors in Computing Systems, CHI 2016 - San Jose, United States
Duration: May 7 2016May 12 2016

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Other

Other34th Annual Conference on Human Factors in Computing Systems, CHI 2016
CountryUnited States
CitySan Jose
Period5/7/165/12/16

Keywords

  • Asynchronous collaboration
  • Computational journalism
  • Online comments

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Graphics and Computer-Aided Design

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