Surgeons' perceptions of public reporting of hospital and individual surgeon quality

Karen L. Sherman, Elisa J. Gordon, David M. Mahvi, Jeanette Chung, David J. Bentrem, Jane L. Holl, Karl Y. Bilimoria*

*Corresponding author for this work

Research output: Contribution to journalArticle

29 Scopus citations

Abstract

BACKGROUND: Hospital-specific and surgeon-specific public reporting of performance measures is expanding largely due to calls for transparency from the public and oversight agencies. Surgeons continue to voice concerns regarding public reporting. Surgeons' perceptions of hospital-level and individual-level public reporting have not been assessed. This study (1) evaluated surgeons' perceptions of public reporting of surgical quality; and (2) identified specific barriers to surgeons' acceptance of public reporting. METHODS: All surgeons (n=185) at 4 hospitals (university, children's, 2 community hospitals), representing all surgical specialties, received a 41-item anonymous Internet-based survey. Twenty follow-up qualitative interviews were conducted to assess surgeons' interpretation of findings. RESULTS: The survey response rate was 66% (n=122). Most surgeons supported public reporting of quality metrics at the hospital level (80%), but opposed individual reporting (53%, P<0.01). Fewer surgeons expected that individual (26%) or hospital (47%) public reporting would improve outcomes (P<0.01). Few indicated that their practice would change with hospital (11%) or individual (18%) public reporting (P=0.20). Primary concerns regarding public reporting at the hospital level included patients misinterpreting data, surgeons refusing high-risk patients, and outcome metric validity. Individual-surgeon level concerns included outcome metric validity, adequate sample sizes, and patients misinterpreting data. To make public reporting more acceptable, surgeons recommended patient education, simplified data presentation, continued risk-adjustment refinement, and internal review before public reporting. CONCLUSIONS: Surgeons expressed concerns about public reporting of quality metrics, particularly reporting of individual surgeon performance. These concerns must be addressed to gain surgeons' acceptance and to use public reporting to improve health care quality.

Original languageEnglish (US)
Pages (from-to)1069-1075
Number of pages7
JournalMedical Care
Volume51
Issue number12
DOIs
StatePublished - Dec 1 2013

Keywords

  • mixed-methods
  • qualitative interview
  • quality
  • survey

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health

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