Teaching the Intangibles: Professionalism and Interpersonal Skills/Communication

David K. Zich*, James G Adams

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish (US)
Title of host publicationPractical Teaching in Emergency Medicine
PublisherWiley Blackwell
Number of pages16
ISBN (Print)9781405176224
StatePublished - Mar 4 2009


  • "patient-centered interview"
  • Communication and professionalism
  • Developing mindset of "unconditional positive regard" - helpful
  • Establishing rapport with patients by appropriate introduction
  • Formal evaluation of communication skill beneficial
  • Observing, listening, evaluating and offering feedback
  • Promoting openness to continual growth
  • SEGUE Framework checklist
  • Teaching the intangibles
  • Time spent in communication with nursing

ASJC Scopus subject areas

  • Medicine(all)

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