Teaching the Intangibles: Professionalism and Interpersonal Skills/Communication

David K. Zich*, James G Adams

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish (US)
Title of host publicationPractical Teaching in Emergency Medicine, Second Edition
PublisherJohn Wiley and Sons
Number of pages14
ISBN (Print)9780470671115
StatePublished - Sep 23 2012


  • Effective communication/professional behavior enhancing interaction
  • Feedback, enabling learner effectiveness in the future
  • Medical data to a layperson, for patients to understand directions
  • Negative role models, eye opener/educating, behaviors as counterproductive
  • Professional and communication challenges
  • Professionalism, and fundamental values shared
  • Professionalism, suspending the self-interest for patient's benefit
  • Teaching the intangibles, professionalism and interpersonal skills
  • The SEGUE Framework checklist, sharing of best practices
  • Training programs, evidence of training and assessment

ASJC Scopus subject areas

  • Medicine(all)

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