Team task switching: A conceptual framework for understanding functional work shifts

Joseph D. McDonald, Leslie A. Dechurch, Raquel Asencio, Dorothy R. Carter, Jessica R. Mesmer-Magnus, Noshir S. Contractor

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Scopus citations

Abstract

Modern work environments are technologically and socially rich, requiring individuals to manage multiple tasks that involve different technologies and varying degrees of interdependence. Individual and team performance hinge on functional work shifts that can involve changing tasks (multi-tasking), technologies (multi-tooling), and/or teammates (multi-teaming). We extend research on task switching to explain how the social and technological dimensions of tasks affect switch costs. The task switching literature identifies lateral shifts that occur when individuals change tasks. We also consider vertical switches that occur when individuals change from independent (i.e., working alone) to interdependent work (i.e., as part of a team) or from interdependent to independent work. We then integrate personological, social, task, and technological factors into one conceptual framework. Our framework lays the groundwork for understanding the effect of functional work shifts on task and team performance in modern-day work environments.

Original languageEnglish (US)
Title of host publication2015 International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2015
PublisherHuman Factors an Ergonomics Society Inc.
Pages1157-1161
Number of pages5
Volume2015-January
ISBN (Electronic)9780945289470
DOIs
StatePublished - Jan 1 2015
Event59th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014 - Los Angeles, United States
Duration: Oct 26 2015Oct 30 2015

Other

Other59th International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2014
CountryUnited States
CityLos Angeles
Period10/26/1510/30/15

ASJC Scopus subject areas

  • Human Factors and Ergonomics

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    McDonald, J. D., Dechurch, L. A., Asencio, R., Carter, D. R., Mesmer-Magnus, J. R., & Contractor, N. S. (2015). Team task switching: A conceptual framework for understanding functional work shifts. In 2015 International Annual Meeting of the Human Factors and Ergonomics Society, HFES 2015 (Vol. 2015-January, pp. 1157-1161). Human Factors an Ergonomics Society Inc.. https://doi.org/10.1177/1541931215591179