Technology, work, and information flows: Lessons from the implementation of a wireless alert pager system

Madhu C. Reddy*, David W. McDonald, Wanda Pratt, M. Michael Shabot

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

50 Scopus citations

Abstract

The combination of collaborative work practices and information technology affect the flow of information in clinical settings. The introduction of a new technology into these settings can change not only established work practices but also the information flows. In this paper, we examine the introduction of a wireless alerts pager in a surgical intensive care unit (SICU). Through a qualitative study, we analyze the effects that this new information tool had on both the work practices in the SICU and the information flow in the unit. We describe four challenges that SICU staff members faced with respect to the alerts pagers. We found that the pager provided new routes of information to SICU staff but in doing so disrupted existing work practices and information flows. copy; 2004 Published by Elsevier Inc.

Original languageEnglish (US)
Pages (from-to)229-238
Number of pages10
JournalJournal of Biomedical Informatics
Volume38
Issue number3
DOIs
StatePublished - Jun 2005

Keywords

  • Collaborative environments
  • Human-computer interaction
  • Information flows
  • Intensive care unit
  • Qualitative research
  • Wireless alerts
  • Workflows

ASJC Scopus subject areas

  • Computer Science Applications
  • Health Informatics

Fingerprint Dive into the research topics of 'Technology, work, and information flows: Lessons from the implementation of a wireless alert pager system'. Together they form a unique fingerprint.

Cite this