The "active" gatekeeper in collaborative information seeking activities

Patricia Ruma Spence, Madhu C. Reddy

Research output: Chapter in Book/Report/Conference proceedingConference contribution

11 Scopus citations

Abstract

Multidisciplinary team members often must work together to find needed information. To identify when team members collaborate, why they collaborate, and how they collaborate during information seeking activities, we conducted a field study of a multidisciplinary patient care team. We found that the unit secretary, a non-clinical team member, had characteristics of various types of gatekeepers identified in previous studies. However, unlike those gatekeepers, the unit secretary also played a particularly active role during information seeking activities. Most medical information systems design focus on supporting collaboration amongst clinical staff. Our study highlights the importance of also supporting non-clinical team members.

Original languageEnglish (US)
Title of host publicationGROUP'07 - Proceedings of the 2007 International ACM Conference on Supporting Group Work
Pages277-280
Number of pages4
DOIs
StatePublished - Dec 1 2007
Event2007 International ACM Conference on Supporting Group Work, GROUP'07 - Sanibel Island, FL, United States
Duration: Nov 4 2007Nov 7 2007

Publication series

NameGROUP'07 - Proceedings of the 2007 International ACM Conference on Supporting Group Work

Other

Other2007 International ACM Conference on Supporting Group Work, GROUP'07
CountryUnited States
CitySanibel Island, FL
Period11/4/0711/7/07

Keywords

  • Collaborative Information Seeking
  • Gatekeeper
  • Group Work
  • Healthcare

ASJC Scopus subject areas

  • Computer Science Applications
  • Information Systems
  • Software

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