The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration: Volume 3

Research output: Chapter in Book/Report/Conference proceedingChapter

220 Scopus citations
Original languageEnglish
Title of host publicationAdvances in Services Marketing and Management: Research and Practive
Subtitle of host publicationVolume 3
Place of PublicationGreenwich, CT
PublisherJAI Press
StatePublished - 1994

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