|Title of host publication||Advances in Services Marketing and Management: Research and Practive|
|Subtitle of host publication||Volume 3|
|Place of Publication||Greenwich, CT|
|State||Published - 1994|
Grayson, K. (1994). The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration: Volume 3. In Advances in Services Marketing and Management: Research and Practive: Volume 3 (pp. 1-67). JAI Press.