The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration: Volume 3

Research output: Chapter in Book/Report/Conference proceedingChapter

195 Scopus citations
Original languageEnglish
Title of host publicationAdvances in Services Marketing and Management: Research and Practive
Subtitle of host publicationVolume 3
Place of PublicationGreenwich, CT
PublisherJAI Press
Pages1-67
StatePublished - 1994

Cite this

Grayson, K. (1994). The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration: Volume 3. In Advances in Services Marketing and Management: Research and Practive: Volume 3 (pp. 1-67). JAI Press.