The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration: Volume 3

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Original language	English
Title of host publication	Advances in Services Marketing and Management: Research and Practive
Subtitle of host publication	Volume 3
Place of Publication	Greenwich, CT
Publisher	JAI Press
Pages	1-67
State	Published - 1994

Cite this

@inbook{5e38fd2f387f4541a991e965a6537200,

title = "The Calculus of Service Quality and Customer Satisfaction: Theoretical and Empirical Differentiation and Integration: Volume 3",

author = "Kent Grayson",

year = "1994",

language = "English",

pages = "1--67",

booktitle = "Advances in Services Marketing and Management: Research and Practive",

publisher = "JAI Press",

}